When offering condolences about a plight that befalls a relative, friend or acquaintance, it is kind to pray for the dead. Say a prayer similar to that reported by Muslim to have been articulated by Messenger (PBUH) to Umm Salamah (RA) at the death of her husband: ‘O Allah, forgive Abi Salamah, elevate his status among the guided people, and look afterthe family that he left behind. O Lord of the universe, forgive us and him, comfort him in his grave, and lighten his stay.’

Your conversation with anguished persons should be aimed at mitigating their agony by mentioning the reward of patience, the transitory nature of life on earth, and that the Hereafter is everlasting life.

In this respect, it is desirable to reiterate certain verses of the Quran, the sayings of the Prophet (PBUH) or some of the well-spoken condolences of our ancestors. You may mention the saying of Allah SWT: ‘But give glad tidings to those who patiently endure, who say, when afflicted with calamity: To Allah we belong and to Him we return. They are those on whom [descend] blessings from their Lord, and mercy, and they are the ones that receive guidance.’4 Or you may quote another verse from the Quran: ‘Every soul shall have a taste of death and only on the Day of Judgment shall you be paid your full recompense. Only those who are saved far from the fire and admitted to the Garden will have attained the object [of life], for the life of this world is but goods and chattels of deception.’ And such are Allah’s words: ‘All that is on earth will perish. But Allah will abide [for ever], the face of your Lord, most gracious, and most generous.’

You may mention some of sayings of the Prophet (PBUH) reported by Muslim and others: ‘Oh Allah, reward my calamity and replace my loss with a better one.’ And like the saying of Prophet (PBUH) reported by Bukhari and Muslim: ‘It is Allah’s that takes and it is He that gives, and He prescribes a certain destiny for every matter.’ Al-Bukhari and Muslim reported that when the Prophet (PBUH) mourned the death of his son Ibrahim he said: ‘My eyes are tearful. My heart is full of anguish, but we will say only what pleases our Lord. O Ibrahim, your loss filled us with sorrow.’ Also, it is very appropriate in this regard to use some of the traditional sayings of the Muslim forefathers. Omar bin Al-Khattab used to say: ‘Everyday we are told that so and so has just died. One day it will be said, ‘Omar has died.’ ‘ You may allude to the saying of the just Caliph Omar ibn Abdul Aziz (RA): ‘A person who is not separated from Adam by a living father, is indeed deep-rooted in death.’

The honoured follower Al-Hasan Al-Basri said: ‘Oh son of Adam, you are nothing but mere days. Whenever a day passes away: a part of you passes away.’ He also said: ‘Allah ordained that the ultimate resting place of believers will be paradise, no less.’ His student Malik ibn Dinar said: ‘The wedding of the one who fears Allah, is the Day of Judgment.’ A poet said:

Passing the days we are content
Passing a day brings us near the end

Another poet said:

Offering condolences, we trust not living long
The manners of this religion we follow along
The consoled and the consoling may live today
Tomorrow though, they ‘ll vanish away.
A suitable poem in this regard:
We die and live every night and day
One day we will die and move away

Another poem describes how oblivious humans can be to death:

Life is but a ship afloat
We think it’s still, but running is the boat

I have quoted all these appropriate mourning quotations because I have witnessed many inappropriate conversations and talks by people offering sympathy. Mourning hearts are depressed with anguish and sorrow. Be sensitive and select a suitable topic for your conversation.

Attempt to lift the spirits of the bereaved family. The great scholar, Mansour bin Zazan said, ‘Sorrow and sadness will increase rewards.’ Al-Hassan Al-Basri pointed out that this painful state will gradually pass away, but our sins will remain with us forever. He said, ‘Every sad anguish will diminish, except anguish over sins.’ The great scholar, Ata bin Abi Muslim pointed out that life is full of challenges and events. ‘A believer would not be happy for one complete day.’

Sending Flowers and Reading Quran during Funerals
It should be noted that many people at the death of a dear person will bring flowers and wreaths and after proceeding with the funeral, will take the flowers and wreaths to the home of the deceased. They buy the best flowers and wreaths to show their deep sympathy and concern. To do this is forbidden – whether presenting it at the funeral, accompanying the funeral with it, or bringing it to the deceased’s house. This is an imitation of non-Muslims, and is an evil innovation which should be strictly avoided. Those who do such a thing will have no reward from Allah. To the contrary, they will be questioned for such meaningless waste.

Another misguided innovation during funerals is that the car that carries the deceased will broadcast, through speakers, a recording of the Holy Qur’an as if announcing the passing away of the deceased. The funeral procession should be characterized by thoughtfulness, humbleness, remembrance, reflection, awareness of Allah, and prayers for mercy. No sad music or religious chant should accompany funerals. These two rules should be followed and spread around to make Muslims aware of the right way.

A Final Word
This is a collection of Islamic manners that form the etiquette of our pious Muslim predecessors. I introduced it in a clear and understandable way so that you may practice it. The best place to follow these manners is at your house and the houses of your brothers. Do not overlook these etiquettes when dealing with your family and your Muslim brethren.

Your immediate family and friends are the most deserving of your good conduct and manners. In this regard, Bukhari and Muslim reported that a man asked the Prophet (PBUH): ‘Oh, Prophet of Allah, who deserves my best behaviour? The Prophet answered: ‘Your mother! Your mother! Your mother! Then your father, then the closer, and the closer among your relatives.’

Do not overlook these manners when interacting with the appropriate people, and act nicely and amicably with others. If you do not behave properly, you degrade yourself, abuse the duty that you are entrusted with, and abandon the guidance of the Messenger of Allah (PBUH). Rely on Allah to attain His pleasures and the manners of His religion, for it is He who protects the virtuous people.

May Allah protect you, your relatives and your beloved ones. May Allah help you obey His orders, remain obedient to Him, and follow the example of His Prophet. May Allah grant you His love, grace and His generosity. May Allah pray upon His Prophet and Messenger Muhammad, his family and his companions. All praise to Allah, the Lord of the universe. Ameen.

This was written in the hope of receiving your prayers.

from the book ISLAMIC MANNERS
By Shaykh Abdul-Fattaah Abu Ghuddah (RA)

Source: http://www.haqislam.org/expressing-condolences-and-sympathy-2/